Privacy Policy
How we protect and manage your personal information
Last updated: 7/27/2025
We collect personal information necessary for providing immigration consulting services. All information is collected with your consent and used solely for legitimate immigration purposes.
Personal Information:
- Full name, date of birth, and contact details
- Passport and identification documents
- Birth certificates and family information
- Educational credentials and transcripts
- Employment history and job offers
- Financial statements and tax documents
Immigration-Specific Data:
- Immigration history and previous applications
- Travel documents and entry/exit records
- Medical examination results
- Police clearance certificates
- Language test results
- Sponsorship and relationship documentation
Retained Customer Documents Include:
Signed Service Contracts
Legal agreements outlining services and terms
- Original signed retainer agreements
- Service scope and fee schedules
- Terms and conditions acceptance records
- Digital signatures and timestamps
Payment Authorization Forms
Financial transaction records and authorizations
- Payment authorization agreements
- Credit card processing records
- Bank transfer authorizations
- Receipt and invoice documentation
Application Materials
Complete immigration application documentation
- Completed government application forms
- Supporting documents and evidence
- Correspondence with government agencies
- Case notes and consultation records
7-Year Retention Schedule:
Security Measures:
- Encryption: End-to-end encryption for all documents
- Access Controls: Role-based access with multi-factor authentication
- Secure Storage: Canadian-based cloud servers with redundancy
- Regular Audits: Quarterly security assessments
- Staff Training: Ongoing privacy and security education
Compliance Standards:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Immigration Consultants of Canada Regulatory Council (ICCRC) requirements
- Canadian Anti-Spam Legislation (CASL) compliance
- Professional liability insurance coverage
We share your information only when necessary for immigration purposes or as required by law. Your privacy is protected through strict confidentiality agreements.
Authorized Information Sharing:
Government Agencies
Immigration, Refugees and Citizenship Canada (IRCC) and other relevant government departments as required for your applications
Authorized Representatives
Individuals you have specifically authorized in writing to receive information about your case
Service Providers
Third-party services (translation, medical exams, document authentication) under strict confidentiality agreements
We DO NOT Share Information With:
- Marketing companies or advertisers
- Unauthorized third parties
- Social media platforms
- Data brokers or aggregators
- Foreign governments (except as required for your applications)
Under Canadian privacy law, you have specific rights regarding your personal information. We are committed to honoring these rights promptly and transparently.
Right to Access
Request copies of your personal information we hold
Right to Correction
Request corrections to inaccurate information
Right to Withdrawal
Withdraw consent for non-essential uses
Right to Complaint
File complaints with privacy authorities
Right to Portability
Request transfer of your data to another provider
Right to Explanation
Understand how your information is used
For privacy-related inquiries, concerns, or to exercise your rights, please contact our Privacy Officer using the information below.
Privacy Officer Contact:
Email: privacy@jennimmigration.com
Phone: +1 (587) 889-6236 ext. 101
Mail: Privacy Officer, Jenn Immigration Consulting Inc.
2360 Portland St SE
Calgary, AB Canada